Privacy Policy

01

About Us and This Policy

Bequesta is an estate organisation and legacy education business operating from Phuket, Thailand. Our registered address is 56 Thanon Phang Nga, Talat Yai, Mueang Phuket, Phuket 83000. You can reach us at [email protected] or by telephone on +66 76 412 9683.

This Privacy Policy applies to our website at bequesta.biz and to all services we provide. It describes our practices in plain language so that you can make informed decisions about sharing your information with us.

02

Information We Collect

We collect personal information only when you choose to provide it. This may occur when you:

• Submit an enquiry or contact form on our website
• Send us an email or call us directly
• Register for or attend one of our sessions or programmes
• Communicate with us in person or in writing during a service engagement

The types of information we may collect include:

• Your name and contact details (email address, telephone number)
• General information about your enquiry or service interest
• Any information you voluntarily share during a session (such as family background, document organisation preferences, or storytelling materials)
• Technical data collected automatically by our website, such as IP address, browser type, and pages visited (see Section 6 on Cookies)

03

How We Use Your Information

We use personal information only for the purposes for which it was provided and for related legitimate purposes. These include:

• Responding to your enquiries and arranging appointments
• Delivering the services you have engaged us for
• Sending you relevant information about your service, such as session notes or follow-up materials
• Maintaining records of our engagements for our own administrative purposes
• Improving the quality and relevance of our website and services
• Complying with applicable laws and regulations in Thailand

We do not use your personal information for automated decision-making, profiling, or any form of unsolicited marketing without your prior consent.

04

Legal Basis for Processing

We process personal information on the following grounds:

• Consent — where you have clearly given us permission to use your information for a specific purpose
• Contractual necessity — where processing is required to deliver a service you have requested
• Legitimate interests — where processing is in our reasonable business interests and does not override your rights (for example, maintaining service records and improving our offering)
• Legal obligation — where we are required by Thai law to retain or process certain information

05

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party.

We may share your information with trusted third parties only in the following limited circumstances:

• Service providers — such as website hosting, email delivery, or document management services that help us operate — who are bound by confidentiality obligations
• Professional advisors — such as our accountants or legal advisors — where necessary and appropriate
• Regulatory or governmental authorities — where required by law in Thailand or another relevant jurisdiction

Any third party that processes data on our behalf does so only under our instruction and in accordance with this policy.

06

Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. You can manage your cookie preferences at any time through our cookie notice or your browser settings.

We use the following types of cookies:

• Essential cookies — necessary for the website to function and cannot be disabled
• Analytics cookies — used to understand visitor behaviour in aggregate, such as which pages are most visited
• Preference cookies — used to remember choices you have made, such as your cookie consent decision

For full details, please see our Cookie Policy.

07

Data Retention

We retain personal information only for as long as is necessary for the purposes described in this policy, or as required by law. Typical retention periods are:

• Enquiry and contact records — up to two years from last contact
• Active service records — for the duration of the service engagement and up to five years thereafter for administrative purposes
• Financial and billing records — as required by Thai tax and accounting regulations

When information is no longer needed, we delete or anonymise it securely.

08

Security

We take reasonable technical and organisational precautions to protect your personal information against loss, misuse, or unauthorised access. These include secure hosting, access controls, and staff awareness of data handling responsibilities. No method of electronic transmission or storage is entirely free of risk, and we cannot provide an absolute guarantee of security; however, we treat the protection of your information as an ongoing responsibility and review our practices regularly.

09

Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal information:

• The right to know what personal information we hold about you
• The right to request a copy of your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, where applicable
• The right to withdraw consent at any time, where processing is based on consent
• The right to object to certain uses of your personal information

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable period and in accordance with our legal obligations.

10

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided information to us without appropriate supervision, please contact us and we will take prompt steps to review and, where appropriate, remove that information.

11

Links to Other Websites

Our website may contain links to third-party websites for your reference. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently before submitting any personal information.

12

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acknowledgement of the updated policy.

13

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, we welcome you to get in touch.